Do you want to improve your customer relations and optimize your sales strategies using marketing automation? Our CRM agency helps you master the latest and most efficient tools on the market. Our experts help you create and maintain a database of information on your prospects/customers in order to make the most of this data.
Increase your ROI and improve your customer relations thanks to a structuring methodology for your acquisition and conversion actions via a CRM solution.
Contact us for a demonstration of our CRM and Marketing Automation services.
We stand out from other CRM implementation agencies
- Experts for every need: Data, CRM, Acquisition
- We are Hubspot Partner Platinium certified
- People are at the heart of our values 🙂
CRM AUDIT
Audit of your existing business tools and processes, definition of CRM project objectives, study of user needs, proposal of a suitable CRM solution: Hubspot, Odoo, No CRM.
CRM implementation
Implementation of the chosen CRM tool. Functional configuration. Configuration of data acquisition. Sales configuration. Migration and integration of your templates. RGPD compliance. Blog configuration (optional). Connection to corporate social networks (optional).
Training and follow-up
Training is the key to the success of your CRM project. To ensure that your employees adapt well to the tool, we offer training courses and concrete, personalized follow-up to detect any difficulties.
Meet our CRM Consultants
Grenoble
Simon
Hubspot Expert
With a triple skill set in tech, marketing and digital, Simon has the expertise to optimize your business, especially through lead acquisition but also innovative strategies.
Bordeaux
Paul
E-Business Consultant & Certified Hubspot Expert
Paul assists business owners, marketing managers and communication managers in the development of their web strategy and the digitalization of their company. His goal is to help you reach the right person, at the right time, with the right content and generate more leads or sales through your website.
Athezza
Since 2021, pumpup has been supporting Athezza in its digital transition. The sales team has moved from decentralized customer relationship management to a standardized, collaborative process to gain efficiency in its transition to a multi-brand group.
"PumpUp supported Athezza with API development, ERP synchronization, process design, workflow integration and automation. Ensuring the success of such a transformation also depends on the adoption and federation of teams. PumpUp therefore supports the Athezza Team in training and using the tool, taking into account the complexity and reality of the organization. That's why PumpUp's understanding of the issues, definition of needs, and tailor-made support make it a high value-added agency". Pauline, group webmarketing manager.
"PumpUp supported Athezza with API development, ERP synchronization, process design, workflow integration and automation. Ensuring the success of such a transformation also depends on the adoption and federation of teams. PumpUp therefore supports the Athezza Team in training and using the tool, taking into account the complexity and reality of the organization. That's why PumpUp's understanding of the issues, definition of needs, and tailor-made support make it a high value-added agency". Pauline, group webmarketing manager.
Some key figures
13%
of sales representatives consider manual data entry to be the biggest challenge posed by their current CRM.
38%
of sales people spend at least one hour a day on data entry.
15%
of sales representatives consider the lack of integration with other tools to be the biggest challenge posed by their current CRM.
The benefits of CRM software for your company
I need help with my CRM-
A better understanding of customer dataWhether it's inbound marketing, marketing automation or customer loyalty. Users, whether B2B or B2C, are constantly solicited by digital marketing, making personalization essential for businesses. It has become imperative to stand out from the crowd by offering personalized experiences to meet each customer's specific needs.
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Striking communicationThe combination of high-performance technology and digital marketing expertise maximizes the impact of your campaigns and ensures that your message reaches the right audiences, contributing to the success of your sales initiatives.
How does a CRM project work at pumpup?
Step1
Functional settings
We support you in setting up your account by configuring it according to your teams and constraints (time zone configuration, sub-domain connection, social network connection, parameter configuration, email and CAN-SPAM sending domain configuration, email type configuration and unsubscribe options). We also look for potential interactions with your tools.
Step2
Data acquisition setup
An essential step towards perfecting your webmarketing acquisition tunnel, the CRM marketing configuration will enable you to make the best use of the software by replacing default values with company values (internal IP filters, importing unsubscribe lists), setting up tracking code and replacing existing forms with HubSpot forms. We'll also define the customer lifecycle stages and configure the blog.
Step3
Configuration of the commercial section
To make it all work together, we import your contacts, companies, offers, tickets and notes. Next, we create a prospecting list and configure the deal pipeline tool, which lets you view deal progress at a glance in a Kanban-style chart.
Step4
Migration and integration of your templates
We'll migrate and integrate your e-mail templates into the new CRM, so you can make the transition to your new work tool as smooth as possible. In just a few days, you'll be able to send your usual e-mails without any visible changes.
Step5
RGPD Compliance
The General Data Protection Regulation (GDPR) imposes constraints on private and public organizations that process your data, reinforcing the rights of individuals. We make sure that the initial setup of your CRM complies with this regulation concerning personal data so that you can start using the software in full legality.
Step6
Inviting teams
Customer relationship management software is often not used alone. In fact, this type of software thrives in multi-disciplinary marketing, sales and service teams. By inviting your teams and defining the right permissions and responsibilities, we'll get you on the road to effective customer relations.
Step7
Blog configuration
Your inbound marketing also depends on your content. Your blog is the foundation of a content strategy designed to propel you to the top. To support you in this ascent, we configure the blog part of the CRM so that you can feed it with articles optimized for search results.
Step8
Connecting social networks
Improve your social network management by spending more time developing the relationships you need to build sales. Connecting social networks will enable you to track mentions on multiple social networks, design your campaigns and see the impact of your social networking efforts on overall results.
In short, our agency is :
- An audit of existing data to better understand your needs
- Centralization of customer data to make better use of it in your marketing strategy
- Setting up processes to structure your sales and marketing departments
- Multi-lingual experts to support your inbound strategies
- An ROI approach to your acquisition and loyalty strategy
1 Understanding CRM
2 CRM costs
3 ERP & CRM
What does CRM do?
When should you use CRM?
What does CRM look like?
Which CRMs are the most popular?
What actions should CRM automate?
What is a CRM agency?
Ready to start your CRM project?